Terms and Conditions

Last Updated: 9-Feb-2026

Effective From:

Introduction

Welcome to Right Tax Returns. By purchasing our Self Assessment tax return service through www.taxreturn-accountant.co.uk, you agree to these Terms and Conditions.

Our Service Model: 100% online via email communication. No phone support is included. All communication is conducted through email.

Service Description

What We Provide

  • Complete Self Assessment tax return preparation (SA100 form)
  • Submission to HMRC on your behalf
  • Email communication with your assigned accountant
  • Calculation of tax liability/refund
  • Summary of your completed return

What We Do NOT Provide

  • Tax payment services (we calculate but don't pay HMRC)
  • Tax planning or advisory services beyond the current return
  • Company/corporation tax returns or VAT returns
  • Phone support (email only communication)
  • Future year filing (each tax year requires new purchase)

Money Back Guarantee

Full Refund Conditions

You are entitled to a full £149 refund if:

A. Non-Completion Refund:

  • We fail to submit your return to HMRC
  • We notify you we cannot complete your return
  • You cancel within 24 hours of purchase AND before we start work

B. Late Submission Refund:

  • We guarantee submission by agreed deadline
  • If missed due to our error: 100% refund

Error Protection

We cover HMRC penalties resulting from:

  • Calculation errors made by our team
  • Data entry errors by our staff
  • Incorrect advice provided by us

Refund Process

  1. Email refund request to: info@taxreturn-accountant.co.uk
  2. Include: Order number, reason, and supporting evidence
  3. Refund processed within 5 working days
  4. Refunded to original payment method
  5. HMRC submission may be withdrawn if refunded

Non-Refundable Situations: No refund if we complete and submit your return, you provide incorrect information, you miss document submission deadlines, or you request cancellation after 24 hours AND we've started work.

Timeline & Communication

Our Service Timeline

  • Document Submission: You must submit all documents within 7 days of purchase
  • Processing Time: 3-5 business days after receiving complete documents
  • Submission: Within 24 hours of your approval
  • Communication: Email responses within 48 business hours

Communication Policy

Email-Only Service:

  • Primary communication: Email only to info@taxreturn-accountant.co.uk
  • Response time: 48 business hours
  • No phone support included in standard service
  • Optional phone consultation available at additional cost

Quick Reference Summary

Guarantee What's Covered What's NOT Covered Time Limit
Money Back Non-submission to HMRC After work starts 24 hours for full refund
Error Protection Our calculation mistakes Your incorrect information Unlimited
On-Time Filing Missed deadline by us Your delayed documents Per agreed deadline
Satisfaction Service as described Change of mind Before submission

Key Timelines: Refund Processing: 5 working days | Document Deadline: 7 days from purchase | Completion Time: 3-5 days after complete docs

Contact Information

Right Tax Returns

A service of Right Tax

Website

www.taxreturn-accountant.co.uk

Refunds & Complaints

info@taxreturn-accountant.co.uk

Important: These terms supplement but don't replace professional tax advice. You remain responsible for your tax affairs. We recommend keeping copies of all documents and communications.

Client Acknowledgement

By purchasing our service, you confirm:

  • You have read and understand these terms
  • You agree to email-only communication via info@taxreturn-accountant.co.uk
  • You provide accurate information to the best of your knowledge
  • You understand the £149 fee covers a single tax year only
  • You acknowledge HMRC deadlines are your responsibility
  • You accept our data handling practices
  • You understand the refund policy limitations